• Billing Policies

    Please Read In Its Entirety.

    The Social Agent is a company of Adzeey, LLC., a Colorado Limited Liability Company (collectively, “The Social Agent”). This page explains The Social Agent billing Terms and Conditions for the online advertising services provided on or in connection with the services provided by The Social Agent (the “Services”).

     

    By purchasing the Services, setting up an ad account to use the Services (“Ad Account”), accessing the information, resources, services, products, and tools The Social Agent provides, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (“Billing Policy”) along with the terms and conditions as stated in our Terms of Service (www.thesocialagent.com/terms-of-service) and Privacy Policy (www.thesocialagent.com/privacy).

     

    General Billing

    To the extent the Services or any portion thereof is made available for any fee, you will be required to select a payment plan and provide The Social Agent information regarding your credit card or debit card (collectively, “Payment Method”). Acceptable Payment Methods are credit or debit cards issued by Visa, Discover, MasterCard and American Express. Checks and ACH payments are not an accepted Payment Method at this time.

     

    You represent and warrant to The Social Agent that such information is true and that you are authorized to use the Payment Method. You will promptly update your Payment Method with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

    • We offer a minimum service plan subscription period of 1 months, in addition to a six (6) month or twelve (12) month pre-pay plan subscription options.
    • The monthly ad budget is used for your internet advertising (less service fees) (“Monthly Ad Budget”).  Monthly Ad Budgets are billed monthly and will reoccur at the same rate unless and until you notify The Social Agent in writing.  Monthly Ad Budget amounts are set for a monthly period and cannot be adjusted during any given the monthly term.  Any adjustment will begin on the next Billing Date (as defined below).
    • A Market License fee is charged monthly for the exclusive license to advertise in a specific zip code upon Account set up and is clearly indicated on the onboarding recap email.
    • You will be issued an invoice detailing charges dependent upon the plan subscription you have selected. Once this invoice is generated by The Social Agent, the service term will commence and all corresponding payments are due.

    You agree to pay The Social Agent the amount that is specified in the payment plan in accordance with the terms of such plan subscription and this Billing Policy. You hereby authorize The Social Agent to bill your Payment Method in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your Ad Account, and you further agree to pay any charges so incurred. If you dispute any charges you must let The Social Agent know within thirty (30) calendar days after the date that The Social Agent bills you.

     

    The Social Agent reserves the right to change plan subscription prices. If The Social Agent does make a pricing change, The Social Agent will provide notice of the change on the Site or in email to you, at The Social Agent's option, at least thirty (30) calendar days before the change is to take effect. The pricing change will take effect on first Billing Date after your initial plan subscription period. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.

     

    Ad Accounts

    • All Ad Accounts are set up on a prepaid basis. Payment must be received by The Social Agent before any Service is provided and the Ad Account is activated. You are required to keep a valid Payment Method on file to charge for recurring monthly plan subscription fees, monthly ad budget or add on services.
    • Plan subscription billing is based on availability of products and services, not based on usage. The Market License Fee is a monthly recurring fee and nonrefundable charges to create and maintain your Ad Account.
    • Customers are responsible for keeping all Payment Method details and contact information current. This can be done online or through our client support by emailing support@thesocialagent.com.
    • All recurring plan subscriptions are automatically invoiced and charged to the Payment Method on file.
    • Invoice and payment receipts are available to customers upon request or through our Billing Department.  You can reach the Billing Department by calling 844-467-6646 or emailing support@thesocialagent.com.

    Billing Cycle

    • All Payment Methods are automatically charged on your specific billing cycle date.  Customer billing periods typically begin on the day of the month in which your Ad Account was activated (“Billing Date”). If the Payment Method is declined on the Billing Date, the Ad Account is deactivated. The Social Agent will attempt to charge the Payment Method on file for no more than thirty (30) calendar days.
    • The Social Agent will attempt to charge the Payment Method on file for the full term of the contract.
    • All Ad Accounts more than thirty (30) calendar days past due may be assessed a late fee, in The Social Agent’s sole discretion. No more than three (3) attempts to contact the customer will be made before any late fee is assessed.
    • Any Ad Account that is past due will be deactivated until balances are paid in full. When deactivated, all access will be suspended and data will be unavailable.
    • After an Ad Account is delinquent for thirty (30) calendar days, it will be cancelled. Once cancelled, you will not be able to recover any data or files until the Ad Account is current. Application data will be stored for ninety (90) days post cancellation. After that, application data will not be available. Furthermore, the Ad Account record and delinquent balance will be submitted to a third-party collection service.

    Fees

    • The Social Agent may, at its sole discretion, charge a $15.00 late fee for Ad Accounts that are thirty (30) days or more past due.
    • If a customer initiates a chargeback, The Social Agent may, in its sole discretion, charge a $50.00 processing fee for each individual chargeback.
    • In the event an Ad Account is submitted to a third-party collections service, a $50.00 processing fee may be assessed to the existing Account balance. This fee is in addition to any other fees previously assessed on the Ad Account.
    • Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

    Training and Coaching

    To help you succeed and get the most from The Social Agent's services, we offer a client coaching and support help The use of all coaching calls and opportunities are not mandatory but are strongly encouraged.

     

    Plan Subscription Billing

    Payments are collected at the beginning of each billing period on the Billing Date. Customers may cancel their plan subscriptions at any time after the plan subscription period has expired with a 30-day written cancellation notice. In the event of cancellation, you will still have access to your applications through the end of your final billing period. The Social Agent will not prorate any portion of unused plan subscription services. All plan subscription fees are nonrefundable.

     

    Cancellations

    You may not cancel the Services during the initial paid for plan subscription period. Cancellations made at the end of the plan subscription period or thereafter, must be submitted in writing to support@thesocialagent.com and confirmed in writing by The Social Agent support team. Email cancellation requests, alone, do not constitute acceptance of any cancellation. The cancellation is not complete until you receive a writing from the The Social Agent support team confirming cancellation. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the final billing period in which the cancellation request was received.

     

    Closing an Ad Account with The Social Agent cannot be done by simply canceling the Payment Method. The Social Agent will continue to treat this as an open Ad Account and the billing cycle will continue, resulting in a past due Ad Account that may be turned over to a third-party collection service. It is imperative that Ad Account cancellation is done through The Social Agent support team to ensure Ad Account closure.

     

    Cancellation of an Ad Account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled Ad Accounts with an outstanding balance may be automatically turned over to a third-party collection service.

     

    Billing Disputes

    You agree to provide The Social Agent thirty (30) days to attempt settlement of any billing dispute before disputing with any third-party Payment Method company or bank. The Social Agent must be the first option in billing disputes. Should The Social Agent receive a chargeback from a third-party Payment Method company or bank on the customer’s behalf before The Social Agent has been given a chance to resolve the issue, The Social Agent has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, The Social Agent retains the right to collect on any rendered services or fees that are due. The Social Agent will submit any disputed amounts to a collection agency. Once a chargeback has been received, The Social Agent will immediately suspend the Ad Account until the matter is resolved.

     

    Refunds

    Pre-paid plan subscription fees and market license fees are final and nonrefundable.

All Posts
×