Thank you for choosing The Social Agent for your Facebook & Instagram lead generation with City Ads. To make sure your efforts are fruitful we have a Guarantee Policy in place. This policy is to protect your investment if there is ever a lead shortage in a particular campaign month. If you ever feel that there is a lead shortage please follow the following Procedure and Terms of the Guarantee stated below.
Agent Client has up to thirty (30) days after any campaign cycle to report a shortage. Once a shortage is reported, the agency will schedule a Lead Audit on the Advertising Account. If the Ad underperformed for that period you will have one (1) month of Advertising Credit on your Advertising Account. You can use that Advertising credit across other products and objectives from The Social Agent for future Advertising.
1. Within thirty (30) days of the end of any campaign cycle, submit a ticket to firstname.lastname@example.org
2. Agency will run a Lead Audit within (2) business days from the end of your current monthly campaign.
3. Agency will provide the Lead Audit results to the Client within three (3) business days.
4. If the ad underperformed the Agent Client will receive an Ad Credit to the Advertising Account.